Privacy Policy

Last updated: April 23, 2025

1. INTRODUCTION

CloutPlus ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by CloutPlus when you use our website (the "Site") and our services related to social media growth (collectively, the "Services").

This Privacy Policy applies to information we collect when you use our Site and Services, or when you otherwise interact with us.

Please read this Privacy Policy carefully to understand our practices regarding your information. By accessing or using our Services, you acknowledge that you have read and understand this Privacy Policy. If you do not agree with our policies and practices, do not use our Services.

2. INFORMATION WE COLLECT

We collect several types of information from and about users of our Services, including:

2.1 Information You Provide to Us

  • Account Information: When you place an order, we collect your name, email address, social media username, and payment information.
  • Order Information: Details about the services you purchase, including the type of service (followers, likes, views, comments, shares), quantity, and specific social media posts or accounts to which the service will be applied.
  • Communications: If you contact us directly, we may receive additional information about you, such as your name, email address, phone number, the contents of your message, and any other information you choose to provide.
  • Payment Information: We collect payment details necessary to process your payment if you make purchases, though full credit card information is processed by our payment processor, Stripe.

2.2 Information We Collect Through Automatic Data Collection Technologies

  • Usage Information: We collect information about your interactions with our Site, such as the pages or content you view, your searches, and other actions on our Site.
  • Device Information: We collect information about the device you use to access our Services, including IP address, browser type, operating system, and mobile device identifiers.
  • Cookies and Similar Technologies: We use cookies, web beacons, pixels, and similar technologies to automatically collect information about your interactions with our Site, as well as to enhance your experience.

3. HOW WE USE YOUR INFORMATION

We use the information we collect to:

  • Provide, maintain, and improve our Services
  • Process and complete transactions, and send related information including confirmations
  • Send technical notices, updates, security alerts, and support and administrative messages
  • Respond to your comments, questions, and requests, and provide customer service
  • Monitor and analyze trends, usage, and activities in connection with our Services
  • Detect, investigate, and prevent fraudulent transactions and other illegal activities
  • Personalize your experience on our Site
  • Comply with applicable laws, lawful requests, and legal processes
  • Protect our rights, property, or safety, and that of our users or others

4. HOW WE SHARE YOUR INFORMATION

We may share your personal information in the following situations:

  • Service Providers: We may share your information with third-party vendors, service providers, and other third parties who perform services on our behalf (such as payment processing, data analysis, email delivery, and customer service).
  • Business Transfers: If we are involved in a merger, acquisition, financing, or sale of business assets, your information may be transferred as part of that transaction.
  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
  • Protection of Rights: We may disclose your information to protect the rights, property, or safety of CloutPlus, our customers, or others.

4.1 Third-Party Service Providers

We use third-party service providers to help us operate our business and administer activities on our behalf, such as payment processing. These may include:

  • Payment processors (such as Stripe)
  • Email service providers
  • Analytics providers
  • Customer service providers
  • Social media growth service providers

5. DATA SECURITY

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on secure servers behind firewalls, and payment information is encrypted using SSL technology.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Site, you are responsible for keeping this password confidential.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Site. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Site.

6. YOUR CHOICES

6.1 Cookies

Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Site.

6.2 Promotional Communications

You may opt out of receiving promotional communications from us by following the instructions in those communications. If you opt out, we may still send you non-promotional communications, such as those about your account or our ongoing business relations.

7. CHILDREN'S PRIVACY

Our Services are not intended for individuals under 13 years of age, and we do not knowingly collect personal information from children under 13. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us.

8. INTERNATIONAL DATA TRANSFERS

Your information may be transferred to, and maintained on, computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. If you are located outside the United States and choose to provide information to us, please note that we transfer the information to the United States and process it there.

9. CHANGES TO OUR PRIVACY POLICY

We may update our Privacy Policy from time to time. If we make material changes to how we treat our users' personal information, we will post the new Privacy Policy on this page with a notice that the Privacy Policy has been updated.

The date the Privacy Policy was last revised is identified at the top of the page. You are responsible for periodically visiting our Site and this Privacy Policy to check for any changes.

10. CONTACT INFORMATION

If you have any questions or concerns about our Privacy Policy or data processing, please contact us at:

Email: [email protected]

11. CALIFORNIA PRIVACY RIGHTS

If you are a California resident, California law may provide you with additional rights regarding our use of your personal information. To learn more about your California privacy rights, visit CCPA Privacy Notice for California Residents.

California's "Shine the Light" law (Civil Code Section ยง 1798.83) permits users of our Site that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to [email protected].

12. DATA RETENTION

We will retain your personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal information for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

13. YOUR RIGHTS

Depending on your location, you may have certain rights regarding your personal information, such as:

  • The right to access your personal information
  • The right to rectify or update your personal information
  • The right to delete your personal information
  • The right to restrict or object to the processing of your personal information
  • The right to data portability
  • The right to withdraw consent

To exercise any of these rights, please contact us using the contact information provided above.