Refund Policy

1. INTRODUCTION

This Refund Policy applies to all purchases made through CloutPlus ("we," "our," or "us") for social media growth services. By placing an order with us, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy.

2. 30-DAY REFILL GUARANTEE

For a period of 30 days after the completion of your order, we offer a refill guarantee for any loss of engagement delivered through our services. This refill guarantee is subject to the following conditions:

2.1 Eligibility for Refills

To be eligible for a refill under our guarantee, all of the following conditions must be met:

• Your order must have been successfully delivered and marked as completed in our system
• You must report a loss of engagement within 30 days of order completion
• Your social media account must remain public and active
• You must not have changed your username since placing the order
• You must not have violated the terms of service of the social media platform
• For video-specific services, the video must not have been deleted or made private

2.2 What Is Covered

Our 30-day refill guarantee covers:

• Followers that unfollow your account
• Likes that are removed
• Views that are deducted from your view count
• Comments that are deleted by the platform (not by the user)
• Shares that are no longer counted

2.3 What Is Not Covered

Our refill guarantee does not cover:

• Engagement lost due to your own actions (e.g., blocking users, deleting content)
• Engagement lost due to platform-wide purges of fake or bot accounts
• Engagement lost due to violations of the platform's terms of service
• Loss of engagement after the 30-day guarantee period
• Comments deleted by you or other users

2.4 How to Request a Refill

To request a refill under our guarantee, please contact our customer support at [email protected] with the following information:

• Your order number or transaction ID
• Your social media username
• The specific URL of the content (for likes, views, comments, or shares)
• Details about the engagement loss (approximate quantity and when it occurred)

We will review your request within 48 hours and process eligible refills within 3-5 business days.

3. REFUND POLICY

While we strive to deliver all orders successfully, we understand that there may be circumstances where a refund is appropriate. Our refund policy is as follows:

3.1 Eligibility for Refunds

You may be eligible for a refund in the following cases:

• Your order has not been delivered within 15 business days from the date of purchase, and we have been unable to successfully resolve the issue with a refill
• We are unable to process your order due to technical issues on our end
• The service you purchased has been discontinued before your order was fulfilled

3.2 What Is Not Eligible for Refunds

Refunds will not be issued in the following cases:

• Your order has been delivered, even if the results do not meet your expectations
• You have violated our Terms of Service or the social media platform's terms of service
• Your social media account is private, suspended, or deleted
• You provided incorrect information when placing your order (e.g., wrong username, URL)
• The order is in progress and being delivered gradually
• The order has been partially delivered (in which case we may offer a partial refund at our discretion)
• The loss of engagement is due to platform algorithm changes, security updates, or policy enforcements
• You have modified the content after placing your order (e.g., changing captions, video descriptions)
• Subscription services after the first successful delivery

3.3 How to Request a Refund

To request a refund, please contact our customer support at [email protected] with the following information:

• Your order number or transaction ID
• Your social media username
• The specific URL of the content (if applicable)
• Details about why you are requesting a refund
• Your preferred refund method (original payment method, store credit)

3.4 Refund Processing

We will review all refund requests within 5 business days. If your refund is approved:

• Refunds to the original payment method typically take 5-10 business days to appear in your account, depending on your payment provider
• Store credits will be applied to your account immediately and can be used for future purchases

3.5 Discretionary Refunds

In certain cases not covered by our standard refund policy, we may, at our sole discretion, offer partial refunds or store credits. The decision to offer a discretionary refund is final and will be made on a case-by-case basis.

4. CHARGEBACKS AND PAYMENT DISPUTES

We take chargebacks and payment disputes very seriously. Before initiating a chargeback with your payment provider:

• Please contact our customer support to resolve any issues you may have with your order
• Allow us sufficient time to address your concerns and process any eligible refunds

Initiating a chargeback or payment dispute without first attempting to resolve the issue with us may result in:

• Termination of your account
• Prohibition from making future purchases
• Additional administrative fees
• Legal action in cases of fraudulent chargebacks

5. CHANGES TO THIS POLICY

We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. Your continued use of our services after any such changes constitutes your acceptance of the new Refund Policy.

6. CONTACT US

If you have any questions about our Refund Policy, please contact us at [email protected].